Miscellaneous Stats Related to Outsourcing

Written by Rick Luhmann

Research by independent market analyst Datamonitor reveals the number of call center agents based in the APAC region will continue to grow throughout the next five years, driven by low costs, ever-increasing language skills and internal demand. According to Datamonitor, Asian markets including India, the Philippines, Malaysia and Singapore will be driven by internal demand in addition to a focus on language capabilities and comparative advantage from a price standpoint. Datamonitor also noted that new locations such as Canada, Australia and New Zealand will continue to adopt Asian outsourcing markets, in addition to mainstay clients which include the UK and the US.

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