Incentives lure call centres to SA

Linda EnsorPolitical Correspondent

CAPE TOWN — The government’s scheme to provide incentives to lure international companies to establish their call centres in SA had already met with a lot of success, according to a trade and industry department official.

The success achieved so far belied the scepticism which greeted the project shortly after its launch last year, trade and industry deputy director-general Tumelo Chipfupa said in an interview.

The fiscus has allocated R680m for the incentives over three years as part of government’s strategy to deal with unemployment and poverty. More…

The next generation of BPO

The latest study from CapGemini shows that companies are looking at BPO in a new light. In the report entitled “from transactional to strategic”, they show how companies are using the power of business process outsourcing to transphorm the business. More…

BPOs scout for overseas buys to expand footprint

NEW DELHI: The rising rupee, the need to penetrate new markets, acquire new skills and customers is driving BPO companies to look at overseas buyouts. At least five business process outsourcing (BPO) companies that ET spoke to — Gurgaon-based Salient, Mumbai-based Zenta BPO and Integreon, Noida-based EXL and Bangalore-based Infosys BPO — are actively scouting for overseas buys.

Salient BPO is scouting for acquisitions in the range of $35-40 million. Backed by the $3.5 billion Thapar Group, Salient is a JV between BILT and a US More…